Enhanced Emergency Preparedness

Cingular Enhances Emergency Preparedness for 2006 Hurricane Season

Company rolls out mobile command centers to help restore service when disaster strikes.

Cingular Wireless announced an expanded emergency preparedness program for the 2006 hurricane season. At the heart of this multifaceted program are two new mobile command centers that can be brought into an affected area quickly, providing full communications capabilities as well as working and sleeping quarters for Cingular employees. The objective: Making sure wireless service can be restored as quickly as possible.

Cingular is investing $1.8 billion this year to enhance and improve its network coverage in the Southeast, including adding more than 800 new cell sites. That investment includes more than $60 million for hurricane preparedness to harden the network with additional generators and to implement Cingular's enhanced emergency response program.

"Cingular's goal is to be as prepared as possible whenever and wherever disaster hits; to be able to restore any wireless service outages as quickly as possible; and to assist with overall relief efforts as much as we possibly can," said Ralph de la Vega, chief operating officer of Cingular. "We continue to invest millions of dollars in our networks, our systems and our emergency response efforts to be better prepared for hurricanes and other disasters."

This year, Cingular will introduce two new two mobile command centers called Mobile Access Command Headquarters (MACH 1 and MACH 2) to its hurricane and disaster relief efforts. These fully-equipped, completely self-sufficient centers can be rapidly deployed into an affected area where they can be set up and operating within two hours of arrival. They are equipped with generators, a satellite dish for constant communications, LAN connectivity and a PBX phone system. More than 30 technicians can work in and from MACH 1 and MACH 2. MACH 1 is a 53-foot tractor-trailer that expands on each side to reveal 1,000 square feet of workspace. MACH 2 is a 38-foot gooseneck trailer that can be transported to more remote locations.

"Nearly 60 years ago, the legendary test pilot Chuck Yeager broke the sound barrier and achieved Mach 1. Today, Cingular is breaking another kind of barrier with our MACH 1 and MACH 2 mobile command centers, which will enable us to respond rapidly to hurricanes and minimize their impact on our customers," de la Vega said.

Other elements of Cingular's enhanced emergency preparedness program include:

- Permanent and portable generators. Cingular has added 1,200 permanent and portable generators, bringing the total to more than 4,500. Cell sites located in hurricane-affected areas are equipped with these generators, and can run for up to 36 hours without refueling during commercial power outages.

- Two emergency communications SUVs. These house military-grade satellite communications with access to the Internet, multi-channel voice over IP capability, radio communications and satellite news and information.

- Cells on Wheels (COWs). These are self-contained mobile cell sites that can be towed or driven into an area to provide extra call capacity or to restore communications following a disaster.

- Cells on Light Trucks or (COLTs). These are trucks that can be driven to a location where a mobile cell site is needed and include two masts for microwave antennas.

- Mobile Sales Office. This is a mobile store stocked with batteries, chargers and replacement phones; inventory that first responders need most in emergency situations.

- A four-person R.V. This can support up to four technicians for several days who are working to restore service.

- Full hazardous materials capability. This consists of equipment and training that enables Cingular emergency responders to work on any hazmat event in partnership with BellSouth's SABER (Service Assurance Brigade/Emergency Response) team.

- Generators. These will be deployed onto flatbed trailers and then transported to cell sites, retail stores, switches, offices, call centers and anywhere else back-up power may be needed.

- Base camp. This includes two sleeping tents with floors, carpet, showers, bathrooms, and washers and dryers, air conditioning and heat for more than 80 people. Base camp staff will have access to a full kitchen and dining facility, and Cingular has already pre-ordered 12,000 ready-to-eat meals. In addition, the camp will be staffed by a full-time nurse.

All of Cingular's enhanced emergency preparedness equipment, which is housed near Atlanta, can be deployed in just two to four hours, the company noted. Atlanta is also the location of the company's regional network operations center, which monitors and maintains Cingular's network 24/7 and allows Cingular personnel to assess and begin to act on an emergency situation within minutes.

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