HP issues SD/CF SoftPAQ

Advisory: HP iPAQ Pocket PCs - The Pocket Inbox on Certain Devices Does Not Save Files to Secure Digital and Compact Flash Storage Cards



DESCRIPTION
The HP iPAQ Pocket PC series h2200, hx2000, and hx4700 do not recognize the naming conventions "Secure Digital" (SD) and "Compact Flash" (CF) as storage cards for saving Inbox items such as e-mail and e-mail attachments. Instead of saving these files to the storage cards, the Pocket PC saves them to the HP File Store. This issue occurs because of a Microsoft Inbox limitation that recognizes only "Storage Card" as the single file name for SD and CF cards. This issue is not attributable to the Pocket PC but to the Microsoft Windows Pocket PC Operating System.

SCOPE
This issue affects all models of the following HP iPAQ Pocket PC series and Windows Operating Systems (OS):

h2200 series: Windows Pocket PC 2003

hx2000 series: Windows Mobile 5.0

hx4700 series: Windows Mobile 2003 Second Edition (SE)

RESOLUTION
A resolution in the form of a downloadable SoftPAQ (SP) has been released to resolve this issue for the English version of the hx4700 series. The SP will enable you to change SD and CF card folder names to "storage card" folder names. (Click the link below to download the SP.) When the other hx4700 language-specific versions are released, HP will update this advisory to announce their availability.

hx4700 series

http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23102.html